Milli bANK | Acquire Team
The Task
Re-design the KYC experience for new Milli customers.
Timeline
The redesign process required one 2-week sprint before being passed over to development.
Process
Before updating the Know Your Customer screens, the entire Milli team (PMs, development, compliance and design) conducted an audit review of the native banking application, Milli. This audit provided us with the discovery of several issues that took place within our KYC screens. Feedback from this audit, allowed our team to identify that customers were not receiving feedback on their progress (this is a violation of the heuristic, visibility of system status), users were having usability issues with our range picker, as well as, finding inconsistency within our design elements and buttons.
Finished Designs
After our discovery, I moved on to building the high-fidelity prototype in Figma. I used existing brand guidelines typography, colors, and buttons. Here are the final designs.
